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StevieD
Newcomer
November 7, 2023
Solved

Can't join meeting without upgrade

  • November 7, 2023
  • 3 replies
  • 1 view

I have been joining Zoom meetings for years when people send me links. Today, I clicked on a link and it said I could not join because my app version needs to be 5.13.5 or higher. Please contact your IT Team to update your app. I don't have an IT team. Not sure if I had a Zoom account, but I created one and downloaded a newer version. When I click on the installer it just opens a window that says join meeting and it is still on the old version 5.12.8. I am an experienced computer user and have never been more confused about what to do.. Please help!

    Best answer by newl

    Hello @StevieD 

     

    Beginning last year (Nov 5th 2022) Zoom began to implement a minimum version for it's software client. This is "rolled-up" every 3 months. The last rollup was on November 4th, 2023 (2 days ago). The new minimum version required to use Zoom ANYWHERE and on ANY platform is now 5.13.5

     

    Read more about the Roll-up here:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

     

    I'm sure you have done this but I have provided the Zoom Support Docs to ensure you have uninstalled the client properly using the "CleanZoom" utility.

     

    How to uninstall and reinstall Zoom

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

     

    Once you are sure the Zoom software client is removed, download the latest version and reinstall.

     

    Download Center

    https://zoom.us/download

     

    If you are still unable to get the client installed, you can connect using the using Zoom's Progressive Web Client (https://pwa.zoom.us/wc/home) which works quite well via most modern browsers.

     

    Using the Zoom Web App

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059744

     

    Hope this helps!

    3 replies

    newl
    Education Ambassador
    newlAnswer
    Education Ambassador
    November 7, 2023

    Hello @StevieD 

     

    Beginning last year (Nov 5th 2022) Zoom began to implement a minimum version for it's software client. This is "rolled-up" every 3 months. The last rollup was on November 4th, 2023 (2 days ago). The new minimum version required to use Zoom ANYWHERE and on ANY platform is now 5.13.5

     

    Read more about the Roll-up here:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

     

    I'm sure you have done this but I have provided the Zoom Support Docs to ensure you have uninstalled the client properly using the "CleanZoom" utility.

     

    How to uninstall and reinstall Zoom

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

     

    Once you are sure the Zoom software client is removed, download the latest version and reinstall.

     

    Download Center

    https://zoom.us/download

     

    If you are still unable to get the client installed, you can connect using the using Zoom's Progressive Web Client (https://pwa.zoom.us/wc/home) which works quite well via most modern browsers.

     

    Using the Zoom Web App

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059744

     

    Hope this helps!

      T
      Newcomer
      Tom_June
      Newcomer
      November 7, 2023

      Download Center supports 5.13.4 for CentOS 7.

       

      Are there any plans to support a 5.13.5 version or higher version for Cent OS 7?

      newl
      Education Ambassador
      newl
      Education Ambassador
      November 7, 2023

      Hi @Tom_June ,

       

      I'm not a Zoom employee but my guess is that 5.13.4 would be the last of the updates for CentOS 7 given that CentOS 7 will reach EOL in June of 2024. Zoom does have 5.16.6 (382) for CentOS 8+.

       

      My 2 cents.. (pardon the pun)

       

       

        bstrelko
        Community Champion | Customer
        bstrelko
        Community Champion | Customer
        November 7, 2023

        If your installer is merely launching Zoom and not installing a new version, please use the steps outlined in the article below to first uninstall and then reinstall Zoom.

         

        https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

         

        But yes, as @newl described, this is a platform-wide enforcement and you must be running Zoom Client 5.13.5 or higher to join meetings as of 11/04/2023.

         

         

        Sorry this has been such a hassle for you!

          S
          Newcomer
          StevieDAuthor
          Newcomer
          November 7, 2023

          Thanks everyone...using CleanZoom and reinstalling worked. Not a very elegant update process, especially since it prevented me from joining my meeting today.

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