Can't join Zoom meetings via desktop app "Please contact your IT team to update to the latest ver.." | Community
Skip to main content
T
Newcomer
Theresa_Aquino
Newcomer
July 13, 2023
Question

Can't join Zoom meetings via desktop app "Please contact your IT team to update to the latest ver.."

  • July 13, 2023
  • 3 replies
  • 0 views

Hello, my current version is 5.15.1. Can't join a meeting via Zoom desktop with message "Please contact your IT team to update to the latest version of Zoom."

Restarted my laptop but the same problem.

I believe there is a version released just today?

Appreciate your help.

Thank you.

 

 

 

    3 replies

    J
    Newcomer
    JimKin
    Newcomer
    July 13, 2023

    Same issue - also cant change /update or send cancellation updates to the attendees...horrible situation.

    suspiciously this has happened after MS update

     

      J
      Newcomer
      JPWhipple-Stick
      Newcomer
      February 14, 2024

      Yep. Opens Zoom (on Windows):
      "your app version needs to be 5.14.5 or higher to sig in.
      Please contact your IT team to update your app."

      Hello? Hello? IT? - Oh that's right I am the IT Team (there is no one else btw)
      Interestingly, I too have had an MS update. Other Android devices just updated easily.

      Appreciate any help and urgent work-around.

      Thank you.

       

        S
        Newcomer
        SherylMMH
        Newcomer
        May 6, 2024

        I checked to see if I had a recent MS update and did not (at least, not after my last successful Zoom meeting).

         

        J
        Newcomer
        JPWhipple-Stick
        Newcomer
        February 14, 2024

        Looks like I/we may have two options:
        1. The zoom application can be downloaded from the following website. 
        Download Center for Zoom Apps and Plugins | Zoom

        Zoom Desktop Client
        Phone, Meetings, Chat, Whiteboard and more for your desktop.
        The web browser client will download automatically when you start or join your first Zoom meeting, and is also available for manual download here.
        Download Version 5.17.7 (31859) (64-bit)


        2. Use my Norton Software Updater

        S
        Newcomer
        SherylMMH
        Newcomer
        May 6, 2024

        Didn't work for me.  I get to almost the last stage, and then get a "can't join the meeting without an update", even after downloading the update.

         

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.