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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't hear until I log out and back in

KDA
Newcomer
Newcomer

‎2024-03-12 10:35 AM

When I log in to zoom, I successfully test my my audio.  However, when another participant joins the call they cannot hear me and I cannot hear them until I log out and log back in.  This happens evertime. I am using Windows 11.  Can anyone advise?  Thx 

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-03-12 09:05 PM

Please share step by step via words or pictures what you are doing when you login the first time and the second time. Do not include any sensitive information in the pictures.

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KDA
Newcomer
Newcomer

‎2024-03-13 06:13 AM

Thx.  I click on the zoom link within the calendar invite "Join Zoom Meeting".   The zoom website for the call opens, followed by the zoom app and the preview window.  I click Join. When the other participant joins I can not hear them, I close everything out, then open it back up again the same way and everything works.  This happens every time.  

 

KDA
Newcomer
Newcomer

‎2024-03-14 01:32 PM

 I have figured out the issue, it was a setting in audio using my external web cam as a microphone as standard.

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