Can't hear people talking to me on Zoom | Community
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E
Newcomer
eladbaram
Newcomer
December 22, 2022
Question

Can't hear people talking to me on Zoom

  • December 22, 2022
  • 3 replies
  • 0 views

 

Hi, everyone!!
My problem is that during a meeting other people can hear me but I can't hear them.
I already deleted and reinstalled the zoom. My computer audio works and I can hear songs well.
Would appreciate help.
Thank you

 

    3 replies

    R
    Community Manager
    rn-zm
    Community Manager
    December 22, 2022

    Hi @eladbaram suggest looking into the KB on Troubleshooting audio issues and let me know if any of the recommendations help! If not, would love to further help troubleshoot. 

    B
    Newcomer
    beritt
    Newcomer
    September 6, 2023

    Is there a fix to this? This is now occurring to me and I can't find a fix. Our IT team tried to help and can't figure out what is occuring. I've cleared cookies, uninstalled & reinstalled, done multiple updates to Zoom, checked if audio driver updates were available. When the zoom audio cuts I am able to still play music and hear other sounds on my device. Just not other participants.

    B
    Newcomer
    beritt
    Newcomer
    September 6, 2023

    Hey @beritt welcome to the community! So there is a way to test your audio without being in a meeting, and the results of this test should indicate whether or not your speaker option is compatible with Zoom.

     

    For example, if you go to your Zoom desktop client settings > Audio, you can 'test speaker,' and if everything is working properly, you should hear a ringtone. Otherwise, you must configure your speaker at the operating system level.

     

    I have no sound on my Dell Monitor, so you can see that the output volume bar is down; however, Zoom indicates that there is an output level.

     

    Here's my speaker in action, with the output volume turned all the way up and an indication of output level (I'd also try the 'same as system' option to see if you get the same results)

     

    After testing let me know your findings! :


    I also checked my sound mixer per this reddit thread. Volume was set to 100

    E
    Newcomer
    eladbaramAuthor
    Newcomer
    December 23, 2022

    Hi how are you? Unfortunately it didn't help. Any other ideas?

    B
    Newcomer
    beritt
    Newcomer
    September 6, 2023

    Hi @eladbaram, did you find a fix? This is now occurring to me and I can't find a fix. I've cleared cookies, uninstalled, done multiple updates to Zoom, checked if audio driver updates were available. Nothing found.

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