Can't get piano/ukulele to play on new Mac

[mattglickstein]

Hi,

I've been trying over the last year to solve an audio issue--on my Mac Studio (2024 M2 Max) I can't get Zoom to pick up any piano or ukulele playing no matter what audio setting I've tried--and I've done every combination of setting on every mode/profile.  The strange part is on my older laptop (2021 MacBook Air), there is no issue.  I've multiple mics, and nothing works. I've looked into changing the mic Mode on the settings on my Mac to see if it's filtering audio out somehow, but that doesn't do anything either. I've contacted Zoom support and they couldn't solve. Does anyone know what a possible solution could be?  It'd be nice to be able to not have to use my old laptop for piano lessons and music making sessions because the desktop won't pick up any instrument audio (it picks up a voice just fine). At most I get very filtered and in/out sound when playing piano or ukulele.  

I'd appreciate any advice or tips!

Matt

[storyhub]

As an audio and broadcast engineer I can tell you that computer audio can be very complicated. You need to be sure that original sound is ON in both places.

1. Settings > audio select original sound.

2. Select the specific mic in settings > audio

3. Turn original audio on. (on a pc it is in the upper right of the Zoom window)

If this works please click accept as a solution.