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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't find the group when streaming live on Facebook

Martina82
Newcomer
Newcomer

Hello, the customer service chat had no clue what I was talking about, so I'm hoping to find some help here.
When I try to go live and stream a meeting in a Facebook Group, I select the facebook group option and when I try to type my groups (it happens with more than one) the group name doesn't come up and I get the message: 
No Matching Data.
The problem has been happening in the last two weeks, I have been using it for years. 
I can't seem to find the issue or the solution anywhere this is my last try before I cancel Zoom and find another platform as I NEED TO be able to stream on Facebook.

Thanks

7 REPLIES 7

Chad_Lower
Newcomer
Newcomer

I'm having the same problem

 

LeslieHocker
Zoom Partner
Zoom Partner

Same problem here and I have been doing this for years

sgrant
Newcomer
Newcomer

I have been having this issue as well - there is a setting when you are trying to find the group - below in very small letters that says "facebook security settings" once I clicked on that the next screen offered me to edit settings and I found all my groups that I have joined were checked on - once I deselected them all and chose only the 4 I wanted - then clicked off that screen and went back - suddenly those groups showed up.  It seems that only 30 groups will show up on that drop down.  I hope the new settings hold.

Thank you! I have followed through what you suggested and it has worked! 

Wow, thank you. This worked! I have found NOTHING online to fix this until your response. Thank you!

You are the best -- thank you!!

 

coachconnie
Newcomer
Newcomer

It's happening to me too now!

Hoping I'll find the solution here.