Can't find "settings" with my profile photo | Community
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RichardT1
Newcomer
July 22, 2024
Question

Can't find "settings" with my profile photo

  • July 22, 2024
  • 1 reply
  • 1 view

I have a laptop with an i7 processor and I can't change the backgrounds.  I'm using the desktop version because since July 10th, the APP version doesn't work on my laptop.  Everyone says to click your photo in the upper right to see "settings" but I don't have that option when I click my photo.  I've heard of others users with the same issue but so far there's no posted solution.  Is anyone able to help?   This all started near July 10th and it's still not working.

 

Please help!

 

1 reply

MGSR
Community Manager
MGSR
Community Manager
July 31, 2024

Hello @RichardT1,

I'm sorry for the late response. 

 

To enable the Virtual Background feature for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Settings.
  3. In the Meeting tab, navigate to the Virtual Background option (under the In Meeting (Advanced) section) and verify that the setting is enabled.
    Notes:
    • If the setting is disabled, click the status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.

You can read more in this article.

Let me know if you need further assistance.

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