Can't find Version Number

Forum|Forum|3 years ago
May 31, 2022
8 replies
0 views

Zoom says (for windows desktop) to login, click your profile picture, then click Help. When I log in (using Chrome) and click on my profiile picture, it only gives my name, email, and the option to sign out. Help doesn't appear. Am I doing something wrong, or were the instructions incorrect?

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GeorgeA

Newcomer

I have the same experience (running Windows 11 on a laptop). I can't find a version number anywhere in my Zoom settings or my profile. However, I was able to find the version number in my Windows settings. For Windows 11, go to Settings --> Apps --> Apps & features. Scroll down to Zoom (which is most likely at the end, since the order is alphabetical). The version and date is listed there.

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WendyMayer

Newcomer

Worked for me also.

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skriddles

Newcomer

I found that reinstalling solved it.

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ji17ji17

Newcomer

after reinstalling did you see the version number of what you reinstalled? If so where was it located?

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skriddles

Newcomer

Well, I should mention that I use an account through my workplace, so I usually log in through SSO (single sign on). Before that, I had a free account for which I used my same work email address, and I’m not always sure whether that one comes into play.

On a Windows 11 pc, when I launch the Zoom application, it presents a login window where I click "Sign in". The next window asks for the email and password, but at the bottom, I click "SSO", and it loads a browser window that prompts me to launch the app, which seems a bit redundant.

Normally, I accept the prompt to launch the app, then in the top right of the app, when I click on my profile, it has lots of information, including "Help" which leads to the version number.

If I want to bypass the prompt to launch the app, I can go in Chrome straight to the Zoom login at https://zoom.us . There, it doesn’t seem to matter whether I choose “SSO”. Either way, I log in and when I go to the Zoom profile area in the Chrome window, it doesn't show a version number. It just has that very small window with my name, my email address, and the word “licensed”. If I do this without the “SSO” step, it might be loading my older account. I don’t know how to tell.

Before, when I first posted, I was not seeing the version number in the app. I installed a fresh version from an msi file that my workplace provided. That made the app start showing the version number again.

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brewno

Newcomer

A year later, this still isn't solved. There is no way to find out what version of Zoom client I'm running on Windows.