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Can't copy chat text

Forum|Forum|4 years ago
January 4, 2022
16 replies
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In some meetings that I host I cannot copy the contents of the chat. For example to copy someone's email address that they share in the chat.

Is there a setting I'm missing? This used to just work and now it has stopped. Now the only option on my right-click menu is "Select All". (Using Windows 10)

Thank you.

Best answer by rn-zm

hello RN!

Thanks very much for your reply.

The problem only occurs when I use my Andrioid cellphone, and it happened since the first time I used zoom. I just don't see the copy and paste function after clicking .... I have tried it several times with my colleagues and I even went in to my own meeting room and same thing happened.

Please see my attached mobile screen shot of the meeting chat.

Everything seems normal with my desktop zoom. I could see the copy and paste functions in the meeting chat but not with my Android cellpone.

And I also checked the settings from the main page, and again I have ticked wherever necessary.

And yes both desktop and mobile versions are all updated.

I hope this clears things up.

Thank you very much!

Hi @ColabInt @OscarY could you try looking into your https://zoom.us/profile settings to see if the setting under Meeting Chat is disabled?

Think that disabling the ability to save chat from the web portal will also disable in-meeting chat copy and paste shortcuts. However, after doing some more research, I'm not aware of any setting that would disable copy and paste in-meeting chat.

Dan_ZoomSE

Employee

Hello @d25789590,

The meeting Host has the ability to allow or prevent copying for in meeting Chat. If you are finding that sometimes it works and sometimes it doesn't this is due to the host of those meetings having it turned off for their meeting setting.

This may be a little confusing as we do not have a specific setting for allowing/preventing copying of chat. This is a by-product of the setting called "Allow users to save chat from the meeting". When this is turned off or set to host only, then saving as well as copying chat is prevented. Please see the attached screen capture.

If this has answered your question, please click the Accept as Solution button at the bottom of this message so that others in the Community may benefit from the response as well.

Thanks!

R

rn-zm

Community Manager

Hi@ @d25789590 @rachaela @KeyWrangler @MrTee @OscarY and everyone else on this thread. Please ensure to update to the latest version of Zoom no matter what device you're on. I would also ensure that your devices are up-to-date as well. Copying from in-meeting chat in a Zoom meeting should be a functionality to use. I am running the latest version of Zoom on the latest version of macOS with no issues.

For mobile users; I would also ensure the same running the latest version of Zoom from the app store, as well as having your device up-to-date.

Copy/Paste from Zoom meeting using copy from the drop down menu options. You can also cmd + c, cmd + v (MAC) for copy/paste and on (Windows), ctrl + c, ctrl + v

In-meeting Chat from iOS.

As the Host - I would ensure the security options are selected for participants to participate in in-meeting chat.

AND the appropriate options are selected from the '...' from in-meeting chat

As a last resort, suggest looking into the discussion on "Can't copy chat text using institutional account even when others can" and see if this solution helps!

C

ColabInt

Newcomer

I'm on a licensed Business account, and participants cannot copy chat messages, while hosts & co-hosts can. We all updated our Zoom to the latest version. Please help!

R

Redrichmond

Newcomer

This is a bug. We were able to copy text into chat. Now it truncates or chops off the text. Even cutting the text into sections allows some copying but then it hits a maximum number of characters.

please fix it else we cant use use and will revert to MS teams

B

BrunoB

Newcomer

+1 - I agree with what wrote Redrichmond: to me, it is a bug, and i would like it to be fixed.

C

canjune

Newcomer

we have same problem! please fix it!

B

burke

Explorer

I can't copy chat text in any meeting, even when other people can. I've tried completely uninstalling Zoom, rebooting, and re-installing Zoom, and still can't copy text in chat. It's definitely not a host setting, since other people on the same Zoom call can copy chat text and I cannot. I can also host my own calls & ensure saving chat is enabled and still cannot copy chat text. I haven't been able to copy text in any Zoom chat for well over a year. I can't copy links or text shared in chat. Very frustrating!

____

Running Version: 5.10.7 (7748) on macOS 12.4

S

SlamMann

Newcomer

Please address this feature/bug. This limits us in meetings and work sessions where tech team members frequently share links.

H

hemant_Zoom

Newcomer

Yes its a bug. I have checked sometimes other meeting participants are able to copy the chat text but not working for me. This gets very frustrating. Please fix it ASAP.

L

LConley

Newcomer

Having the same issue as other users. Other participants internal and external to our organization can paste into chat but I am unable to do so, even when I am host. Very frustrating and limiting.

R

RRS_Zoomer

Newcomer

It only occurs when I am hosting. The last time it happened, I joined the meeting with my phone in addition to the computer I was hosting from. I could copy and paste important announcements and URLs into the chat as a participant without any problem.

Maybe the next update will address this issue. I hope so.

Thank you, in advance, for addressing this issue.

S

samanthaBBB

Newcomer

Do we have a solution yet!? This is so frustrating!

R

RRS_Zoomer

Newcomer

I don’t know. I had a friend make some suggestions regarding the Chat Settings for the meeting but those did not solve the issue. My workaround has been to join the meeting from a second device. Not ideal, for sure.

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