Can't connect to Facebook to stream

Forum|Forum|3 years ago
September 7, 2022
6 replies
0 views

Hi all

I've been trying to stream to a Facebook group but when I try I'm sent to a Zoom page in my browser with a button "Connect to Facebook". When I click it nothing happens, the page quickly refreshes but the button is still there. After clicking it a few times I get the error message "Unable to access your Facebook account. Try logging into Facebook again. (4,922)" but I'm already logged into Facebook in another tab.

Is this a known issue? Is there an easy fix? HELP! LOL

Thanks

Daz

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thedazdanksAuthor

Newcomer

OK so it looks like the Microsoft Edge browser didn't want to play. Going through Safari I get the option where to stream to, BUT... when I say stream to one of my groups it only shows one of them, it can't / won't find any of my other groups.

I'm almost there, just need help with this bit now LOL

Thanks

Daz

A

Autumn2

Newcomer

I'm having this same issue! I have a big live event coming up that needs to be streamed to my FB group, but I can't get Zoom to work!

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Nathansimmonds

Newcomer

I get the same error... have you been sent any insight into this?

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thedazdanksAuthor

Newcomer

Unfortunately not Nathan 😥

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sappy

Newcomer

what is the answer to fixing this problem

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Autumn2

Newcomer

Update: I was able to get this to work by removing and re-installing the Zoom application. I also made sure I had Facebook open in my browser, logged in to my profile before clicking the Live to Facebook option in Zoom. This seemed to work for me!

I hope that helps.