Can't change Zoom background back to "none."

Forum|Forum|8 months ago
May 9, 2025
6 replies
2 views

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded.

Any suggestions would be so appreciated.

Best answer by MGSR

Hello Community Members!

I'm sorry for the delayed response and for the inconvenience.

You can check out the solution from this thread: "Cannot delete virtual background (have already deleted and installed Zoom, deleted the Cache, etc)"

Let me know if this helps or if you need further assistance.

J

Jcin619

Newcomer

Were you able to figure out how to change the background? My background is a picture of one of my cats laying on her back. She looks like she's doing crunches. It's pretty hilarious but not when you're having a zoom meeting with your child's teacher, counselor, and 2 other schoolstaff members. I've tried changing it and wasn't able to. I just apologized in advance and turned on my camera.

T

tlumleyAuthor

Newcomer

Unfortunately, no. I have accepted that this will be my background, I've had a few people look at it and no one can figure it out. Would love a solution to this and cannot get a response from Zoom since I'm on a free account.

P

PalmSpringsPete

Newcomer

I have the same problem but in pink. If someone can figure this out let us know. Thanks

J

Jcin619

Newcomer

I wish I could post the picture of my background. It's also the background for my Google Meet. I've tried changing it there by deleting background but it does nothing. I can't take a professional call, with my cat laying on her back sprawled out, as my background.

P

PalmSpringsPete

Newcomer

Hi, I may have discovderd the answer! When I open a sample zoom meeting up, I see in the Mac menu bar a small green box with a camera icon on it. I clicked it and it opened a drop down which has an option "background". I opened that and clicked the white square and the pink background turned back to no background. Hope this works for you. Peter

B

butwait

Newcomer

YESSSS!! Pete, I owe you one! This is the way.

MGSRAnswer

Community Manager

Hello Community Members!

I'm sorry for the delayed response and for the inconvenience.

You can check out the solution from this thread: "Cannot delete virtual background (have already deleted and installed Zoom, deleted the Cache, etc)"

Let me know if this helps or if you need further assistance.