Can't change Zoom background back to "none."

[tlumley]

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded.

Any suggestions would be so appreciated.

[Jcin619]

Were you able to figure out how to change the background? My background is a picture of one of my cats laying on her back. She looks like she's doing crunches. It's pretty hilarious but not when you're having a zoom meeting with your child's teacher, counselor, and 2 other schoolstaff members. I've tried changing it and wasn't able to. I just apologized in advance and turned on my camera.

[tlumley]

Unfortunately, no. I have accepted that this will be my background, I've had a few people look at it and no one can figure it out. Would love a solution to this and cannot get a response from Zoom since I'm on a free account.

[PalmSpringsPete]

I have the same problem but in pink. If someone can figure this out let us know. Thanks 

[Jcin619]

I wish I could post the picture of my background. It's also the background for my Google Meet. I've tried changing it there by deleting background but it does nothing. I can't take a professional call, with my cat laying on her back sprawled out, as my background. 

[PalmSpringsPete]

Hi, I may have discovderd the answer! When I open a sample zoom meeting up, I see in the Mac menu bar a small green box with a camera icon on it. I clicked it and it opened a drop down which has an option "background". I opened that and clicked the white square and the pink background turned back to no background. Hope this works for you. Peter

[butwait]

YESSSS!! Pete, I owe you one! This is the way. 

[Emre-Prienne]

I've now accepted that blue is my background but was about to give up when you came to my rescue. I'm grateful.

[MGSR · Accepted solution]

Hello Community Members!

I'm sorry for the delayed response and for the inconvenience.

You can check out the solution from this thread: Cannot delete virtual background (have already deleted and installed Zoom, deleted the Cache, etc) 

Let me know if this helps or if you need further assistance.

[tlumley]

Hi Mark, thank you! That fixed it. You have no idea how happy this makes me. 

Have a great day!