Can't blur background, can't hear participants

Hey @MindyP18,

Please make sure you've updated to the latest version of Zoom Workplace.

Here's a YT Video Guide on how to blur your background: https://www.youtube.com/watch?v=ViINDeZDnRc

For your audio issue, please check out this article here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061902