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Can't access recordings on my phone?

ReBourne
Newcomer
Newcomer

‎2023-02-16 08:05 PM

Hi all.... I'm majorly frustrated and disappointed with zoom.  I have done some recordings and can't seem to access them on my phone? 

 

I am signed in to my zoom app and also the Web browser. 

 

Any ideas? 

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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-02-17 06:25 PM - edited ‎2023-02-17 06:25 PM

Welcome to the Zoom Community, @ReBourne.

 

More details, please.  Are these recordings on the Zoom Cloud?  If so, you have to navigate to Zoom's Recordings menu on the Zoom Web Portal using Safari (or another browser), click the name of the recording, then click the thumbnail icon.  It's tedious on a phone, but works.

 

There is no Local recording on iOS.


Ray -- check out the GoodClix website or the Z-SPAN website.
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ReBourne
Newcomer
Newcomer
In response to Ray_Harwood

‎2023-02-17 10:05 PM - edited ‎2023-02-17 10:06 PM

Hi Ray, thank you for your reply.  I find it pretty dire that we pay good money for zoom but there is no customer service so will migrate to teams. 

 

Yes the recording is on the cloud.  I use duck duck go browser and can't find 'zoom recordings' anywhere?  Could you email me with really clear and specific instructions please.  ***********

 

Thanks so much 

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