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Can't access a shared recording via link

RML2022
Newcomer
Newcomer

‎2022-11-03 01:53 PM

I'm not able to access a shared recording, but the problem just started.  When I clicked on the link the first few times, I was brought to a page where I can add the passcode and access the recording. Now when I click on the link, I'm just brought to my Zoom homepage. Any suggestions?

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2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2022-11-03 07:06 PM

Clear your browser cookies and cache.

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Jameswalter
Contributor III
Contributor III

‎2022-11-03 11:55 PM

The easiest fix to the “You cannot view this recording. No permission” error in shared Zoom recordings is to share the meeting recording 'Publicly' in the sharing settings. To change sharing options for a Zoom recording, go to zoom.us/recording and sign-in with your Zoom account.

Regards,
James

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