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J
Newcomer
JasonMarkel
Newcomer
January 10, 2022
Question

Can't Email Meeting Link

  • January 10, 2022
  • 6 replies
  • 14 views

This is my 2nd post, trying a new area for help.

I am desperate to find a solution, if you can help  me please do!

 

I use Zoom as a paid subscribe via my iPhone 11 which is fully up to date.

About two weeks ago, when initiating new Zoom meetings, when I want to send the invitation via Gmail,  as soon as I create the meeting - the Blue Arrow/Send Button COMPLETELY DISAPPEARS. Gone. Just  vanishes.

 

I can't find anyone else experiencing this - or any help. I have deleted/re-installed the app and it continues to do this.

PLEASE HELP ME.

      6 replies

      nancyc
      Community Champion | Employee
      nancyc
      Community Champion | Employee
      January 10, 2022

      Hi JasonMarkel,

      Apologies for the issues you are having.  I requested a Support ticket be opened on your behalf.   

      Thank you,

      nancyc
      Community Champion | Employee
      nancyc
      Community Champion | Employee
      January 10, 2022

      JasonMarkel,

      We have an open support ticket for you.  Case number 13171327.  Support will be reaching out to you.

      Thank you,

      J
      Newcomer
      JasonMarkelAuthor
      Newcomer
      January 10, 2022

      Thank you so much!

      J
      Employee
      Joaz2080
      Employee
      January 11, 2022

      Hello @JasonMarkel - We understand that there is a ticket open regarding this issue but wanted to make sure we are on the same page. What "Blue Arrow/Send button completely disappears? Are you referring to this?

       

       

      J
      Newcomer
      JasonMarkelAuthor
      Newcomer
      January 11, 2022

      It looks like this, except that the circle turns blue when the email address is entered and about to be sent. This is what has been disappearing.

      J
      Newcomer
      JasonMarkelAuthor
      Newcomer
      January 11, 2022

      I hope this doesn't post twice. Not exactly, but close. When initiating a session on iPhone via Gmail there is a blue circle with an upwards pointing arrow inside it like where you have shown here the blue rectangle save button. That's what disappears.

      J
      Employee
      Joaz2080
      Employee
      January 11, 2022

      Hello @JasonMarkel - Thanks for the information. Judging from the screenshot, it seems you are sending an email. Can you add a user email here and let us know the outcome?

       

      J
      Newcomer
      JasonMarkelAuthor
      Newcomer
      January 11, 2022

      As mentioned, this occurs when I send the invitation emails. When I enter the email address - the blue circle disappears.  I had to leave it blank in order to show what exactly was disappearing. Thanks!

      M
      Newcomer
      MKennedy
      Newcomer
      January 19, 2023

      This has been my life for A YEAR and no one will help me. I cannot send via the app and cannot send a calendar invite and it is derailing my business.

      J
      Employee
      Joaz2080
      Employee
      January 19, 2023

      Hello @MKennedy - Sorry to hear about your ordeal. Will it be possible to open a support ticket and then provide the ticket # and will have one of our engineers schedule a meeting with you to debug this lingering issue?

      T
      Newcomer
      tgoldesq
      Newcomer
      March 1, 2023

      I have the same problem. Paid subscriber, iPhone 8, no "up blue arrow" to send the invite from mail app.  When you go to delete the invite, you get a grayed out up arrow, but cannot send. I have found a work around, but it is not by any means a good thing.  Instead of deleting I save it to draft, and then go to the draft folder in my email and send from there. ZOOM NEEDS TO FIX THIS. It is across email platforms!

      E
      Newcomer
      eventrem2
      Newcomer
      February 24, 2024

      You can copy paste the invitation text from your Zoom client and paste it in an email each time you schedule a meeting. We found this to be too cumbersome as we have multiple meetings each week and so we started using Salepager to send Zoom invitations by email directly to our clients.

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