Can't Disable Blur as Default for Meetings

Forum|Forum|3 years ago
May 19, 2022
6 replies
1 view

No matter what I do, my settings keep reverting to a blurred virtual background as the default for meetings. So every time I start a meeting my background is blurred.

I can set virtual background to "None" (or anything else) during a meeting, and even in settings, but upon going into a new meeting it STILL reverts to blurred.

It happens using the same Zoom account on other devices (PC/Windows, Mac, and iOS), but if I use a different Zoom account on the same devices they work fine (i.e. no virtual background).

I KNOW the issue is specific to my main Zoom account and not the devices or Zoom clients on each.

T

tobyfromrea

Newcomer

It's possible the account admin enabled and locked the following feature 'Require users to always use virtual background'. Do other users on the same account experience this issue?

S

slefkoff

Newcomer

@JameHealy Did you ever figure out the solution? I have the same problem and it has been going on for a while.

F

Frank_TB

Community Champion | Customer

Hello,

Removing information stored in Zoom cache and cookies may help resolve a variety of issues including trouble when scheduling a meeting, enabling audio and video settings, or using other Zoom features.

https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies

Regards

If my reply helped, don't forget to click the accept as solution button!

S

slefkoff

Newcomer

@Frank_TB I tried that and it didn't work. Also uninstalled and reinstalled the Mac app and that didn't work either. I'm at a loss.

C

CeIeste

Newcomer

try this:

https://support.apple.com/en-my/guide/mac-help/mchlff01c919/mac

J

jvw

Newcomer

Seems google was more helpful than zoom on this default background topic! Try finding settings here:

J

JoelMok

Newcomer

I had the same problem of NOT being able to stop the blurring. I discovered that while i switched off the blur in the Zoom interface, I left the Portrait feature in another location for my facetime camera. It looks like a light green icon in my menu bar (I can't upload a picture).

Here is a reference: https://arstechnica.com/gadgets/2023/09/macos-14-sonoma-the-ars-technica-review/13/

I run a MacBook Pro with the new Sonoma 14.0 OS.