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Can not see the “Language Interpretation” option in my “In Meeting (Advanced)” settings

SVF
Newcomer
Newcomer

Hi everyone,

 

I'm going to host a meeting that requires Interpretation this weekend.  Somehow I can not find the place to turn on the "Language Interpretation" feature, even though I have checked the "In Meeting (Advanced)" settings so many times.

 

Yes, my zoom account has Pro Plan.

 

Has anyone had the same issues? Please help if you know how to fix this?

Thank you,

Jason

10 REPLIES 10

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi,Jason

Do you have the language interpretation feature enabled?

See below

Notes:

  • Please contact Zoom Support to have this feature enabled. After contacting support, please allow up to 3 business days for the feature to be enabled.

Translating your meeting or webinar – Zoom Help Center

Hi Ohkawa,

I have just sent a ticket to Zoom Support. Thank you!

green-red-blue
Newcomer
Newcomer

Chào Jason

Bạn đã bật tính năng thông dịch ngôn ngữ chưa?

Xem bên dưới

Ghi chú:

Vui lòng  liên hệ với bộ phận hỗ trợ Zoom  để kích hoạt tính năng này. Sau khi liên hệ với bộ phận hỗ trợ, vui lòng đợi tối đa 3 ngày làm việc để tính năng được bật.

Dịch cuộc họp hoặc hội thảo trên web của bạn - Trung tâm trợ giúp Zoom

đây là câu trả lời của tôi nếu không đúng thì xin lỗi đã làm phiền bạn nhé

 

 

Hi green-red-blue,

I have just sent a ticket to Zoom Support. Thank you!

VP180
Newcomer
Newcomer

Same here, I had the feature enabled. But now that setting has disappeared, and the option no longer appears in my meeting? Functionality going away in zoom?

…a tech company innovating by taking features away…?

Bort
Community Champion | Employee
Community Champion | Employee

Hi @SVF & @VP180 

Please take note of and check the Prerequisites section of the language interpretation article. To have access to this feature, you must have at least a Pro account + a webinar license. It could be that your webinar subscription expired, which disabled the feature on your account. 

Thank you, Bort - I feel like we did it in a meeting recently. Are you saying that Zoom requires you to buy webinar feature in order to have this capability in a MEETING? Is this a new requirement?

 

Bort
Community Champion | Employee
Community Champion | Employee

Hi @VP180 

No, this is not new. This has been a requirement for the for at least the past 2 years. You do not need the webinar license assigned to you, but your account must be at least Pro and subscribed to 1 webinar license. 

Thanks… I think I get it. Despite not doing webinars, this feature is part of what you get when you pay  for webinar.  We add webinar as needed, so maybe we had it on when we used this last.

You have been very helpful; I appreciate it.