Can not loggin in Zoom Desktop

Forum|Forum|2 years ago
September 7, 2023
2 replies
0 views

Good day:

I have a client who can not log into her Zoom Desktop. She introduces her user and password, and the application shows a message that says "Invalid password". At the moment When she clicks on the option "I forgot my password", the Zoom system sends a mail with a link, but when my client clicks on that link, a page pops up and asks for the user and password. It is like an infinite loop, to generate a new password, she has to introduce her user and password.

I hope you can help me to solve this issue.

Thanks.

Z

ZoomDC

Community Champion | Employee

Hi @DidierLeal

The loop you are describing sounds like something a customer who uses SSO (Single Sign-On) with a company/employer credentials would experience if they were trying to reset their password in the Zoom portal.

If your client signs into Zoom through a 3rd-party platform such as Facebook, Apple, Google, or an organization's SSO, they will need to reset their password within that 3rd-party platform.

Otherwise, a quick visit to https://zoom.us/forgot_password should allow them to reset the password.

For more information, please visit https://support.zoom.us/hc/en-us/articles/115005171726-Resetting-your-forgotten-password

I hope this helps!

- DC

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