Can not find 2 las recording on local pc

[Mariia_1]

Hello! I need your help so much.

I recorded 2 important meetings on local pc (Mac). It were records for 1 hour and 30 minutes and second one - less than 10 minutes. But after 4 hours I cannot find this recording everywhere: not on Mac and not on https://zoom.us/recording/local too! Please, share with your experience what happened and when I can get my recordings?  I have a paid account if it's important. 

PS I did trial recordings twice: before meetings and after, and I can find this recordings (they were less 2 minutes). But my important recordings are lost😭

[jdott16]

Hello,

If you are on a paid account I would recommend reaching out to Zoom support so we can verify that the meetings did in fact have local recording enabled. I would also recommend following the steps in this article which may provide some assistance: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423#:~:text=version%20or%20hig...

Thank you,

Jake