Can logon to Web but not App

Forum|Forum|4 years ago
December 16, 2021
7 replies
1 view

I cannot logon to the App on several different machines. Resetting password does not help. Logging into the web works fine every time. Is there a lockout somewhere that I am not aware of? The account is a corporate assigned id. Thanks.

phil_zoom

Employee

Hi Jerilgatwith - when was the last time you successfully logged into the Zoom Desktop App? You mention that your account is corporate provided - is your company requiring that you use mfa or sso to login?

J

JerilgatwithAuthor

Newcomer

Issue first observed 12/10. I have daily Zoom meetings that worked before that. No we do not use MFA or SSO yet for Zoom.

S

shirleybalogh

Newcomer

can't logon to webcast

J

JerilgatwithAuthor

Newcomer

Update - fresh installs of app, upgrade to latest app are no help. Another password reset today and web works but app (on multiple devices) will not accept it.

2

2107890

Newcomer

having the same issue except with a personal account. can log in to web but not mac desktop app

D

DanJames

Newcomer

Having the same issue

B

B-Dubya

Newcomer

Same issue here on new account. Can log in via browser (Chrome) and on phone but not on PC desktop app.