Can files stored in cloud be retrieved following account holders death? | Community
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Newcomer
Ozisus
Newcomer
May 2, 2022
Question

Can files stored in cloud be retrieved following account holders death?

  • May 2, 2022
  • 2 replies
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Our organization has lost hours of irreplaceable interviews that were held in an individual's Zoom cloud following her death.  Her family has no idea how to access her account. Now that they have a death certificate and probate documentation to establish her husband as her heir, is there any way for him to retrieve her account information and get secure these recordings? 

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 3, 2022

    The volunteers here in the Zoom Community don’t have access to anyone else’s account or information. 

    You best bet is to contact Zoom staff in the Billing and Account Management department here:

    https://support.zoom.us/hc/en-us/requests/new 

     

    If this account was in your Business or Enterprise account, your account  administrator may be able to access the recordings. Still, Zoom staff are your best bet. 

    O
    Newcomer
    OzisusAuthor
    Newcomer
    May 3, 2022

    Thank you, Ray!  I'll fill out those fields now and see where it gets me. She was a volunteer working on her own personal Zoom account for an all-volunteer organization.  Her unexpected death caught us all off guard with her family having no access to any of her digital assets. 

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