Cameras go on the fritz when using zoom desktop client (but not on browser version) | Community
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Newcomer
January 31, 2023
Question

Cameras go on the fritz when using zoom desktop client (but not on browser version)

  • January 31, 2023
  • 6 replies
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All cameras go on the fritz (sporadically, but about every few minutes or so) when using desktop client (only when using desktop client).  This DOES NOT happen when I use other meeting platforms like MS Teams OR when I use the browser version of zoom.  I have tried uninstalling and reinstalling the desk top version of zoom, but it has not helped.  This happens with both my built-in surface-pro camera as well as my logitech web cam...  When I stop video and then restart video the issue goes away momentarily, but then comes back.  Please help.   

    6 replies

    Newcomer
    January 31, 2023

    Same for me. Need a fix asap.

    Community Champion | Customer
    January 31, 2023

    Hello,

     

    Update Zoom. It's a known issue. 

    In settings >video> advanced uncheck "Optimize quality of the video | send with de-noise"

     

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

    Newcomer
    January 31, 2023

    @Frank_TB  THANK YOU!!!    Thank goodness I tried one more time to find the answer to this!  I'm a life coach, I work with my clients online, and this issue has caused so many distractions...omgosh...   Thank you!  

    Community Champion | Customer
    January 31, 2023

    You are most welcome.

    If my reply helped, don't forget to click the accept as solution button!

    Newcomer
    January 31, 2023

    Zoikes, now I feel silly - I can't find the accept button!  Help?

     

    Newcomer
    January 31, 2023

    Howdy all:   Found the solution here:    https://community.zoom.com/t5/Meetings/Cameras-go-on-the-fritz-when-using-zoom-desktop-client-but-not/m-p/97670/highlight/true#M54972    As you guessed, it's an update issue.  If you re-update to this latest  (version 5.13.5 (12053) ), they've fixed it.   See the release notes, specifically the bug fixes, here:  https://support.zoom.us/hc/en-us/articles/201361953-New-Updates-for-Windows

    Good luck!