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Sally-Ann
Newcomer
Newcomer

‎2021-09-01 03:35 AM

Suddenly after working for a year or so perfectly. My screen freezes, I can hear all participants, they can see me and hear me. but my end the screen freezes for ages. Would anyone be able to help?

 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-01 07:10 AM

Hey @Sall-Ann, welcome to the community! There has been a couple of posts about on-screen freezes, check out the solution for Attendee Freeze Video during One-on-One Meetings, @zoomhs247, which had a solution of going to the Zoom Client->Settings->Video->Advanced -> Uncheck Receiving Video in the section (Use hardware acceleration for). 

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