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Camera shows a grey screen on Desktop app. OK on Web app. Tried restart, reinstall, privacy settings

Kevinchan79
Explorer
Explorer

My camera just shows a grey screen on my Zoom desktop app.

It's fine on the zoom web app and on my laptop's camera app. Running Win 11 Home.

 

I've tried:

- Restarting computer

- Re-installing zoom workplace app

- Checked camera privacy settings

- Checked for laptop driver updates 
None of which have worked

 

I'm on a paid account and haven't been able to use this for work! I've been using my zoom on my mobile phone as a workaround, but that's not a long-term solution.

1 ACCEPTED SOLUTION

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @Kevinchan79,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry that the basic troubleshooting steps did not work. Kindly submit a ticket to our technical support team for in-depth troubleshooting. 

Have a good day. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @Kevinchan79,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry that the basic troubleshooting steps did not work. Kindly submit a ticket to our technical support team for in-depth troubleshooting. 

Have a good day. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?