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2024-11-05 08:14 PM
My camera just shows a grey screen on my Zoom desktop app.
It's fine on the zoom web app and on my laptop's camera app. Running Win 11 Home.
I've tried:
- Restarting computer
- Re-installing zoom workplace app
- Checked camera privacy settings
- Checked for laptop driver updates
None of which have worked
I'm on a paid account and haven't been able to use this for work! I've been using my zoom on my mobile phone as a workaround, but that's not a long-term solution.
Solved! Go to Solution.
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2024-11-06 03:59 PM - edited 2024-11-06 04:00 PM
Hello @Kevinchan79,
Welcome to the Zoom Community! We're glad to have you here.
I'm sorry that the basic troubleshooting steps did not work. Kindly submit a ticket to our technical support team for in-depth troubleshooting.
Have a good day.
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2024-11-06 03:59 PM - edited 2024-11-06 04:00 PM
Hello @Kevinchan79,
Welcome to the Zoom Community! We're glad to have you here.
I'm sorry that the basic troubleshooting steps did not work. Kindly submit a ticket to our technical support team for in-depth troubleshooting.
Have a good day.
