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cbotsch2023
Newcomer
January 29, 2023
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Camera flashing and static-like band

  • January 29, 2023
  • 5 replies
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Since recent Zoom updates I have a problem with the web cam. When I am video sharing, a static-like band, green distorted image appears.  At first I thought it was my computer or the attached web cam (NEXIGO with Dell Laptop Latitude-Windows 10). However other users have this issue as well. Is Zoom aware of this and will it be resolved anytime soon?  Of note is that this does not occur when I access Zoom from my android phone.

 

 

    Best answer by cbotsch2023

    Updating my  comment:

     

    Zoom support advised a couple of options. I updated Zoom client to the latest version which includes a fix for this issue. It worked like a charm. Problem resolved. 

     

    5 replies

    L
    Newcomer
    LWS04
    Newcomer
    January 30, 2023

    I am having the same problem on both my PC and Desk top. 

    When you use your phone do you dial into the meeting with a phone number or do you use WiFi/cellular to avoid the flashing video?

    V
    Newcomer
    VanjaT
    Newcomer
    January 30, 2023

    The same thing started happening to me and two of my colleagues.  

    E
    Newcomer
    EasternAHEC
    Newcomer
    January 31, 2023

    Having exact same camera issues with built in Dell Latitude 7320 cameras on multiple systems. Running installed Zoom app, latest update. Saw another message in the community and Zoom recommended rolling back the update and installing previous version. Had link to a file to download: For Intel Processors
    PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg BUT our IT folks could not install. .pkg files apparently not supported by Microsoft. Our current work around is to use a USB webcam. Have not tried running the browser version of Zoom. 

    C
    Newcomer
    cbotsch2023Author
    Newcomer
    February 1, 2023

    Thanks for your response. I use a Web Cam since my ancient Dell Latitude E6500 does not have a built-in camera. The problem still occurs. I tried the link but since I have Windows 10, and the pkg extractor could not open the fix from Zoom, I would like to roll back to a previous version.  

    C
    Newcomer
    cbotsch2023AuthorAnswer
    Newcomer
    February 2, 2023

    Updating my  comment:

     

    Zoom support advised a couple of options. I updated Zoom client to the latest version which includes a fix for this issue. It worked like a charm. Problem resolved. 

     

    V
    Newcomer
    VanjaT
    Newcomer
    February 2, 2023

    it worked thank you

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