Camera and mic not working only in Zoom | Community
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A
Newcomer
Ali_Sh
Newcomer
March 7, 2022
Solved

Camera and mic not working only in Zoom

  • March 7, 2022
  • 19 replies
  • 1 view

Greetings all,

 

I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms.

 

For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera.

 

On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing.

 

I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward to your suggestions!

      Best answer by Ali_Sh

      Greetings,

       

      I managed to solve the problem by upgrading to Windows 11. Just wanted to leave this here in case someone comes across this thread.

      19 replies

      Show previous replies
      M
      Newcomer
      Maizatul
      Newcomer
      October 17, 2022

      Hi @Ali_Sh

       

      I solved it by installing the older version of ZOOM (version 5.9)

        A
        Newcomer
        annes519
        Newcomer
        April 26, 2023

        How to do that?

        P
        Newcomer
        PatLim
        Newcomer
        April 27, 2023

        You mean install 5.9.3? Sorry it is not possible now. My colleague's issue came back after a force upgrade to latest Zoom version. We will try to upgrade her PC to windows 11 and see if that really solves her issue. Hopefully our work software will be able to work with windows 11 (even though we were recommended to not upgrade...).

        P
        Newcomer
        PatLim
        Newcomer
        October 17, 2022

        Hi All. After seeing Maizatul's note. I also managed to get my colleague's Zoom to work with the video and Mic by downgrading to a older zoom version. To be more specific, the highest version that work was 5.9.3. All higher versions I tried didn't work.

          J
          Newcomer
          JDE-Kevin
          Newcomer
          October 20, 2022

          Same issues here - it all works outside of Zoom and company forces Windows 10, plus manages the software. Zoom needs to resolve this defect in the release.

            U
            Newcomer
            ungas30999
            Newcomer
            January 3, 2023

            Can someone help me? The zoom app was the only one not working the microphone. I already did the update, audio driver update, uninstall and install the app. Thanks in advance!

              P
              Newcomer
              PatLim
              Newcomer
              January 3, 2023

              Hi. Have you tried downgrading the Zoom version. Maizatul and myself posted some info on mic and video working after downgrade. Maybe it may work for you as well.

               

              Good luck.

                K
                Newcomer
                KseniyaLazosha
                Newcomer
                January 9, 2023

                Thank you! Experienced the same problem, and downgrading to the version 5.11.10 finally worked! Today's update just ... (ugh, have no words). Everything worked fine before it.

                C
                Newcomer
                Caroline16
                Newcomer
                April 3, 2023

                I'm back to having this problem again. The 5.9.3 version is now out of date so I can't rely on that now. I've tried 5.11.10 and that still hasn't worked for me. I can't upgrade to windows 11.

                 

                Has anyone found any other versions that work?

                  F
                  Newcomer
                  Falcone
                  Newcomer
                  April 27, 2023

                  Hi, I had the same problem, managed to get it working by updating to the latest Windows 10 Ver 22H2, via windows update assistant, maybe you can try that.

                   

                  Windows 10 Update Assistant - Microsoft Support

                  P
                  Newcomer
                  PatLim
                  Newcomer
                  April 27, 2023

                  😞was hopeful for a while when I saw your message....but didn't work on my colleagues dell laptop...but it might work for others. So for those looking for solution, maybe you can try this and see if it works for you.

                  C
                  Newcomer
                  Caroline16
                  Newcomer
                  April 27, 2023

                  I've managed to get it working using Microsoft Edge browser, hopefully that might work for others

                  A
                  Newcomer
                  AnitaM1
                  Newcomer
                  July 29, 2023

                  If you are joining a zoom call, how do you access through Microsoft Edge? Don't you just click on join meeting link?

                   

                  F
                  Community Champion | Customer
                  Frank_TB
                  Community Champion | Customer
                  April 27, 2023

                  Hello,

                  It would be most helpful if when mentioning your issue you told us;

                   

                  • if you are using the desktop client (Include the client version)
                  • a browser based session. (Include the browser name and version)
                  • Which operating system and version you are using (Include the version)

                   

                  Both your operating system and possibly your browser have security settings where you need to grant permission to use cameras and microphones per application in some cases.

                   

                  Regards

                   

                   

                  Y
                  Newcomer
                  Yanendra
                  Newcomer
                  July 29, 2023

                  I had save issue, then I install Zoom 5.11.4 version and the issue was resolved.

                  Zoom 5.11.4 Download link: https://www.templateppt.eu.org/2022/07/download-zoom-version-5114-7185-for-windows-7-32bit.html 

                  A
                  Newcomer
                  AnishKuttan
                  Newcomer
                  January 7, 2025

                  I have trouble this same issue when I use DSLR Live streaming with Zoom the Rode Mic is not working on zoom panel, on the camera display its showing working but the online not , is there any solution please help

                  Anish Kuttan

                  O
                  Newcomer
                  oceandancer
                  Newcomer
                  July 18, 2025
                  I have installed Zoom on my Windows 11 PC. To access the microphone, the app directs me to Privacy and Security in my computer settings. However, Zoom is not listed as an app under the microphone setting. A Support article stated that installed desktop apps will not show up in Privacy and Security. Please tell me where to find it and how to allow the app to access the microphone. Thank you.
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