Camera Video Briefly Shows, Then Stops

[amitrso1]

I use an Insta360 Link 2C camera, and whenever I join a Zoom meeting, my video appears briefly (about 1 second) before the image disappears, even though the camera light indicates it's still active. I’ve updated to the latest camera driver and Zoom version, and I've tried various troubleshooting steps, including checking camera privacy settings, reinstalling Zoom, and switching USB ports. The camera works perfectly in other applications, so this seems specific to Zoom. Any guidance would be greatly appreciated, as this issue is very frustrating.

[Tash_Balaguer]

@Hi @amitrso1 

Since the camera works in other apps but not in Zoom, and you have already reinstalled the Zoom client I highly recommend raising a ticket with our Support Team so we can troubleshoot further.

[Jamel-Tayeb]

Hi amitrso1, I have an Insta360 Link 2, and I am experiencing the same issue you described. Did you manage to fix your problem? If so, would you be willing to share the solution(s) here? Thank you in advance, -Jamel