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Camera Failes

AndresCaicedo
Newcomer
Newcomer

Zoom does not recognize my GoPro in web cam mode. It works sporadically for a moment and then disconnects.

Thank you. I use zoom on a Mac mini.

1 ACCEPTED SOLUTION

MGSR
Moderator
Moderator

Hello @AndresCaicedo 

Welcome to the Zoom Community! We're glad to see you here.

Please make sure to download the latest drivers for your Mac,  Zoom Workplace, and latest GoPro firmware.
You may follow these steps:
Install and launch the GoPro webcam app.
Turn on your GoPro 
Connect your GoPro to your Mac
Wait for the blue dot to appear, indicating successful connection
Launch the Zoom Workplace and change the camera to GoPro.

View solution in original post

3 REPLIES 3

MGSR
Moderator
Moderator

Hello @AndresCaicedo 

Welcome to the Zoom Community! We're glad to see you here.

Please make sure to download the latest drivers for your Mac,  Zoom Workplace, and latest GoPro firmware.
You may follow these steps:
Install and launch the GoPro webcam app.
Turn on your GoPro 
Connect your GoPro to your Mac
Wait for the blue dot to appear, indicating successful connection
Launch the Zoom Workplace and change the camera to GoPro.

MGSR
Moderator
Moderator

Hi @AndresCaicedo 

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!

MGSR
Moderator
Moderator

Hi @AndresCaicedo 

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.
Should you need further assistance, please let us know.

Have a great day!