Cam and Mic fail after the last upgrade | Community
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Newcomer
April 28, 2022
Question

Cam and Mic fail after the last upgrade

  • April 28, 2022
  • 1 reply
  • 1 view

When updating to the latest version available, the camera stopped SHOWING an image and the microphone does not detect audio.
I did a downgrade version of Zoom and it worked again.
With the new version, the camera led lights up but there is no image. In addition, the camera works correctly with other applications. Something similar happens with the microphone.
The camera and audio drivers are up to date and in Win security, zoom is allowed to access the camera and microphone.
I have uninstalled and reinstalled the Zoom app with no positive results. I rebooted the notebooks on every install.
The same thing happens in another notebook of another brand. Both with Win10 with all patches updated.

    1 reply

    Bri
    Community Manager
    Community Manager
    June 15, 2022

    Hi @AlePuyo , my apologies that you didn't receive a reply sooner. Were you able to get this issue resolved?