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CP965 doest recognite its own microphone

EffieB
Newcomer
Newcomer

‎2025-01-21 06:47 PM

Please help! Been trying to fix this all day

 

Upgraded our CP960 to CP965, cant get the microphone to work. It only recognizes the microphone that is in the computer. 

 

Any idea how to fix this?

 

Thanks!

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2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

‎2025-01-22 10:56 PM

Yealink support said that these models (CP965) had a flaw where randomly the audio would just stop working. No sound. No microphone. You might want to talk with Yealink support.

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Effy
Newcomer
Newcomer
In response to storyhub

‎2025-01-29 11:08 AM

Thanks, Yealink support is MIA

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