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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

CLOUD RECORDING LOST

LunaZoom
Newcomer
Newcomer

‎2023-07-06 08:32 AM

Yesterday I conducted a zoom meeting which I recorded to the cloud on my account using my windows laptop. 

 

I have done this plenty of times successfully.

 

Yesterday's recording has not shown up in the cloud, nor did I get an email confirming that it was processed.

 

I started a chat with support who said they could see there was a recording made on this date, but they have not responded for nearly 24 hours.

 

PLEASE HELP URGENTLY I need this recording.

 

Thank you.

Topics:
3 REPLIES 3

A_Bardgett
Newcomer
Newcomer

‎2023-07-07 06:32 AM

The same thing happened to me last night and I can’t get through to anyone on zoom to help find it. 

0 Likes

PatriciaCook
Newcomer
Newcomer

‎2023-07-07 10:01 AM

Help, I just had the same issue.  I recorded meeting and it didn't convert.  😞

Have you had any success in recovering your recording?

0 Likes

A_Bardgett
Newcomer
Newcomer
In response to PatriciaCook

‎2023-07-07 01:12 PM

No and I didn’t hear anything from tech support. 

0 Likes