cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

CLOUD RECORDING LOST

LunaZoom
Newcomer
Newcomer

‎2023-07-06 08:32 AM

Yesterday I conducted a zoom meeting which I recorded to the cloud on my account using my windows laptop. 

 

I have done this plenty of times successfully.

 

Yesterday's recording has not shown up in the cloud, nor did I get an email confirming that it was processed.

 

I started a chat with support who said they could see there was a recording made on this date, but they have not responded for nearly 24 hours.

 

PLEASE HELP URGENTLY I need this recording.

 

Thank you.

Topics:
3 REPLIES 3

A_Bardgett
Newcomer
Newcomer

‎2023-07-07 06:32 AM

The same thing happened to me last night and I can’t get through to anyone on zoom to help find it. 

0 Likes

PatriciaCook
Newcomer
Newcomer

‎2023-07-07 10:01 AM

Help, I just had the same issue.  I recorded meeting and it didn't convert.  😞

Have you had any success in recovering your recording?

0 Likes

A_Bardgett
Newcomer
Newcomer
In response to PatriciaCook

‎2023-07-07 01:12 PM

No and I didn’t hear anything from tech support. 

0 Likes