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L
Newcomer
Lindmanns
Newcomer
November 24, 2021
Question

Breakouts won't start

  • November 24, 2021
  • 2 replies
  • 4 views

Hi,

I recently hosted a meeting with 150 participants and created 45 breakout rooms for speed networking. Sorted everything, but when I clicked the "start sessions" button, nothing happened.

I use the latest version of Zoom client and had booked the Large Meeting option.

 

Any ideas?

Thx

      2 replies

      marieohno
      Employee
      marieohno
      Employee
      November 25, 2021

      Hi @Lindmanns ,

      Here is prerequisites for managing breakout rooms.

       

      • Breakout rooms enabled
      • Zoom desktop client, or web client
        • Windows: 3.5.31087.1102 or higher
        • macOS: 3.5.31087.1102 or higher
        • Linux: 2.0.81497.1116 or higher
        • Chrome: 2.4.943.510 or higher
      • Zoom Rooms
        • Windows: 5.8.0 (505) or higher
        • macOS: 5.8.0 (4055.0929) or higher
        • Appliances: 5.8.0 (293) or higher
        • iOS controller: 5.8.0 (110.0927) or higher
        • Android controller: 5.8.0 (898) or higher
      • Self-select breakout rooms:
        • Desktop client or mobile app: version 5.3.0 or higher.
        • ChromeOS: version 5.0.0 (4241.1207) or higher
      • Full co-host control over breakout rooms:
        • Desktop client for Windows, macOS, or Linux, version 5.4.6 or higher
          Note: Both host and co-host must be on version 5.4.6 or higher for this feature.
      • Share screen to all breakout rooms:
        • Desktop client for Windows, macOS, or Linux, version 5.7.0 or higher (hosts, co-hosts, and breakout room participants)

      https://support.zoom.us/hc/en-us/articles/206476313-Managing-Breakout-Rooms

       

      I hope you find this helpful.

      L
      Newcomer
      LindmannsAuthor
      Newcomer
      November 29, 2021

      I am aware of all prerequisites, hosting several meetings daily. It just did not work. The blue "start all sessions now" button did not react. A couple of days later, all went fine with the same room and same technical setting on my side. As I said, I am in contact with zoom support and will report here.

      Annette

      L
      Newcomer
      lsuhonen
      Newcomer
      November 29, 2021

      Have you found a solution to this?

       

      I have had the same issue since Wednesday last week. I have the same issue on two different accounts (both Edu accounts from different universities) and both my private computer and my work computer. I have updated the client and the issue is still the same.

      L
      Newcomer
      LindmannsAuthor
      Newcomer
      November 29, 2021

      No, not yet, I am still in discussion with Zoom support. Will share here, if they have an explanation.

        L
        Newcomer
        LindmannsAuthor
        Newcomer
        June 16, 2022

        Hello Lindmanns. Did you have any satisfactory answer from Zoom? Last night I created 45 rooms of 7 members each but when I pressed the button to Start the rooms, it didn't work. My Zoom app is updated and breakout rooms are enabled in my account. Then I made another participant a host but he had the same problem. Thank you very much.


        Hi!

        Not an explanation, really. But they set the limit for breakout rooms from 50 to 100. Since then it did not happen anymore. Although in both cases I did not try to create more than 50 rooms, I was quite close (approx 45, as in your case). So maybe it was simply a matter of too many rooms or so. 

         

        Regards,

        Annette

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