Breakout rooms are not opening

[lsurova]

Hello everyone!

Up until today, I used breakout rooms during my meetings without any issues (even yesterday, the same link worked perfectly). However, today, I encountered a problem: I couldn't open the breakout rooms.

Here’s what usually happens:

1. During the meeting, I create the breakout rooms.
2. The participants are already divided, and I just press Open All Rooms.
3. Everyone gets a button prompting them to connect, and we start.

But today, none of that happened. No button appeared, and the feature seemed to freeze. When I pressed the X button to close the breakout room window and reopened it, it showed that no one had entered the breakout rooms. It only gave me the option to close all rooms—nothing else.

Here’s what I’ve tried so far:

• Updating Zoom to the latest version.
• Resetting the breakout room settings in Zoom.

Unfortunately, none of these steps worked. I’m not sure if this is a Zoom issue or something specific to my account (I’m using a free account).

I’d really appreciate any advice or suggestions to fix this problem. Thank you so much in advance for your help!