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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Breakout room glitch

gln
Newcomer
Newcomer

‎2022-09-02 03:18 AM

Unexplainable tech glitch where participants could not join or be assigned to breakout rooms. Even co-hosts are unable to join breakout rooms or transfer participants to breakout rooms. Please help. Our online classes are suffering.

3 REPLIES 3

DanaCSM
Zoom Employee
Zoom Employee

‎2022-09-02 03:26 AM

Hi there, 

sorry to hear about this. Can you please confirm that you are on the latest version of the Desktop Application (https://zoom.us/download) ? If so, I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana

gln
Newcomer
Newcomer
In response to DanaCSM

‎2022-09-02 03:37 AM - edited ‎2022-09-02 03:40 AM

Thank you for the prompt response. Yes, we have updated to the latest version of Zoom App. It happened right after that. Could this be a bug? Is this an isolated issue? Will follow through on your advice. 

gln_0-1662115210983.png

 

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DanaCSM
Zoom Employee
Zoom Employee
In response to gln

‎2022-09-02 04:05 AM

Yes, this is not expected behaviour. Our Tech Support Team should be able to help here 🙂

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