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Newcomer
CasaRoro
Newcomer
August 15, 2023
Solved

Breakout Rooms

  • August 15, 2023
  • 4 replies
  • 0 views

Hello everyone.

 

My issue is the following: I cannot have access to the breakout rooms, the little icon is not there at all in some of my mettings and is there in some others. I checked all the settings, deinstalled, reinstalled... it remains a mystery.

 

Help please !

Best answer by Frank_TB

Happy to help

If my reply helped, don't forget to click the accept as solution button!

4 replies

Ohkawa
Community Champion | Customer
Ohkawa
Community Champion | Customer
August 16, 2023

 

@CasaRoro 

 

Please sign-in https://zoom.us, and check settings>Meeting.

 

    C
    Newcomer
    CasaRoroAuthor
    Newcomer
    August 16, 2023

    Hi @Ohkawa , the meeting room setting is enabled. My issue is more about the inconsistency of the icon. In some meetings, it's there and it works perfectly, and in others not.

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    August 16, 2023

    @CasaRoro 

    Breakout rooms are not available unless the host has enabled them.

    And the breakout room start menu is only visible to the host or co-host.

    Judging by the image, you are not the host.

     

    Please mark this post Accepted if it helped you !

      C
      Newcomer
      CasaRoroAuthor
      Newcomer
      August 16, 2023

      That's the thing, I am the host and it works for most of my classes, it is really just 2 classes that get in the way...

        F
        Community Champion | Customer
        Frank_TB
        Community Champion | Customer
        August 16, 2023

        Hello,

        Make  sure your are signed in correctly as host and not just as a participant.

         

        Review the settings for the meetings that don’t work the way that you are expecting. Different meetings can have different settings.

         

        Regards

        If my reply helped, don't forget to click the accept as solution button!

         

        Ohkawa
        Community Champion | Customer
        Ohkawa
        Community Champion | Customer
        August 16, 2023

        @CasaRoro 

        As @Frank_TB  says, you need to make sure you're logged in as the host.

        If you're the host, you should see a security settings icon or a settings "^" next to the Share Screen icon.

        Your capture doesn't show it.

         

          C
          Newcomer
          CasaRoroAuthor
          Newcomer
          August 24, 2023

          Thanks a lot guys! The Host Key was missing so I could not be accepted as the host but now everything works like a charm! Thanks again for your help @Ohkawa @Frank_TB 

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