Bought new airpods and now zoom will not recognize the new ones

[needhelp87]

I bought new airpods when my old ones died, and when I directly select Bill's airpods it will not play through my new airpods. How can I get zoom to forget my old airpods and find my new ones? My new airpods connect to all my devices no problem, but zoom will not play through them / recognize them

Help!

[Eliot]

what zoom application are you using, for example, meetings, webinars, rooms, events, phone, etc.?

are your airpods on the zoom certified equipment lists?

Zoom Phone Certified Hardware – Zoom Support

Zoom Certified Hardware – Zoom Support

Zoom Rooms Certified Hardware – Zoom Support

[AK16]

Hello, I have the same problem as the OP and have just downloaded and installed the latest ZOOM with updated AI (from 22nd July 2024). New airpods *still* not recognised. I really need this facility as I'm an online language teacher.

[Eliot]

hi ak16,

please see zoom support article:

Using Bluetooth headphones with Zoom

what is the model name, number and firmware of your airpods?

Identify your AirPods - Apple Support

what device are the airpods connecting to, i.e. iphone pro max 14?  what ios is being run?

what zoom workplace app for ios or zoom windows app are you using? 

have you tried 

Restart AirPods

Return AirPods to factory settings

Unpair, restart, or reset your AirPods - Apple Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot