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Blur option and custom backgrounds disappeared

Deb255
Newcomer
Newcomer

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?

1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

Hello,

 

I would recommend reviewing the following community post which should address your question: https://community.zoom.com/t5/Zoom-Rooms-and-Workspaces/I-want-to-blur-my-background-but-that-is-not...

 

I hope this helps!

 

Thank you,

Jake