Blur option and custom backgrounds disappeared

[Deb255]

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?

[jdott16]

Hello,

I would recommend reviewing the following community post which should address your question: https://community.zoom.com/t5/Zoom-Rooms-and-Workspaces/I-want-to-blur-my-background-but-that-is-not...

I hope this helps!

Thank you,

Jake