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Newcomer
Barbara21
Newcomer
March 16, 2022
Question

Blur Background Does Not Work Out

  • March 16, 2022
  • 1 reply
  • 3 views

Hi Everyone, 

My name is Barbara and I have a problem. I want to use the Blur Background and I have the last zoom version 5.9.6(4993), but It does not work. When I click on "Video Settings > Background & Filters" the blur option does not appear, and I also have my mac update, Can someone help me?

Thank you in advance

regards 

 

    1 reply

    Manny5429
    Employee
    Manny5429
    Employee
    March 17, 2022

    @Barbara21 I am also using  the latest version 5.9.6 (4993) on MAC. Have you tried to reboot, log out and relog in after the update? Have a look at the screen shot below. 

    On your desktop app, Go to Settings >Background and Filters >Virtual Backgrounds >Blur. 

    Should similar to below screenshot: 

     

    S
    Newcomer
    Synde120
    Newcomer
    November 16, 2023

    I have the same problems with the same solutions and have done all you've suggested, deleted and reloaded, have an hp touchscreen desktop (2022) and nothing is working relating to the blurred screen. The virtual backgrounds do come through, but my pic is distorted and my backgrounds are not completely covered. 

     

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