Bluetooth audio troubleshooting | Community
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Newcomer
Marylene12
Newcomer
February 3, 2022
Question

Bluetooth audio troubleshooting

  • February 3, 2022
  • 11 replies
  • 2 views

Hello. I have trouble using Bluetooth audio device with Zoom app for Android. When I project a Zoom recorded meeting from my cell phone to a Bluetooth TV, the audio comes out on the TV, which is exactly what I want. However, when I project a live Zoom meeting on my TV, the audio comes out from my cell phone. I'd like to use my TV audio. Can anybody help me to fix this?

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      E
      Community Champion | Employee
      Eaganeer
      Community Champion | Employee
      January 25, 2023

      I wish I could solve this remotely, but unfortunately, if anyone having the issue where Zoom audio does NOT play through their Bluetooth device, please open a support ticket.  https://support.zoom.us/hc/en-us/articles/201362003  (About half way down the page.. create a ticket). 


      The support team is able to collect software and application logs that I cannot access.  Please reference "Android Client Bluetooth Audio Failure" in the ticket or subject so we can attempt to match multiple user issues. Thanks!

        W
        Newcomer
        Whynottraveltoo
        Newcomer
        April 18, 2023

        Creating a ticket now. 🤦🏽‍♀️

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