Bluetooth audio troubleshooting | Community
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Newcomer
Marylene12
Newcomer
February 3, 2022
Question

Bluetooth audio troubleshooting

  • February 3, 2022
  • 11 replies
  • 0 views

Hello. I have trouble using Bluetooth audio device with Zoom app for Android. When I project a Zoom recorded meeting from my cell phone to a Bluetooth TV, the audio comes out on the TV, which is exactly what I want. However, when I project a live Zoom meeting on my TV, the audio comes out from my cell phone. I'd like to use my TV audio. Can anybody help me to fix this?

      11 replies

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      May 18, 2022

      Hi @Marylene12, welcome to the Zoom Community! When projecting the video to your tv, make sure that you have selected the TV as your speaker, here is how-

      During a meeting:

      Access your audio settings in the meeting controls, by clicking the arrow next to Mute/Unmute.

       

      I hope this helps! 

      Moderator 

      Zoom Community Team 

      E
      Newcomer
      excelqueen
      Newcomer
      July 15, 2022

      On the android version of Zoom there is no arrow on the mute button to choose from a menu.  This is still an issue for me and I'm not finding any answers.

        E
        Newcomer
        excelqueen
        Newcomer
        July 15, 2022

         

          E
          Newcomer
          excelqueen
          Newcomer
          July 15, 2022

          Looks like there may be a fix coming on 7/18?  

          • Resolved an issue regarding bluetooth devices - Android
          M
          Newcomer
          Mysticangel929
          Newcomer
          July 26, 2022

          As of today (7/26), issue is still not resolved 😞

            F
            Newcomer
            Flash24
            Newcomer
            August 20, 2022

            August 19th no fix for android devices, sound comes through speakers even when bluetooth is connected

              E
              Community Champion | Employee
              Eaganeer
              Community Champion | Employee
              August 23, 2022

              If you are still having this issue, lets reply with some key data to see if we can identify a trend.

              1. Android OS version : 

              2. Bluetooth device Make/Model (firmware if available) : 

              3. Android Device Model : 

              4. (optional) Zoom client version : 

              M
              Newcomer
              Mysticangel929
              Newcomer
              September 16, 2022

              Looks like the Android issue has finally been fixed!  😀

              N
              Newcomer
              natwall21
              Newcomer
              September 16, 2022

              I uninstalled and re-installed and still not working on mine 😫

              N
              Newcomer
              natwall21
              Newcomer
              October 17, 2022

              I cleared my cache and data under the Zoom app in settings and re-logged in and started zoom and now my Bluetooth works. Not sure why but fingers crossed this works for everyone. 

                CarlaA
                Community Manager
                CarlaA
                Community Manager
                October 17, 2022

                @natwall21 , thank you for detailing your troubleshooting tip in this thread! We hope others find it helpful as well 🙂

                 

                Carla

                Zoom Community Team 

                N
                Newcomer
                natwall21
                Newcomer
                December 19, 2022

                @CarlaA unfortunately this trick doesn't work anymore. Can you please let us know if this issue is on the roadmap to fix? 

                C
                Newcomer
                cjdias
                Newcomer
                November 30, 2022

                I am facing the exact same issue described here.

                 

                Unfortunately clearing cache does not fix it. Being unable to use my earbuds with zoom is really irritating -all my other apps on my phone -phone, Spotify, YouTube, Google Meet etc work just fine with my wireless earbuds. Please help.

                 

                Details as follows;

                 

                1. Android OS version : 13

                2. Bluetooth device : Sennheiser Momentum True Wireless 3/v2.10.19]

                3. Android Device Model : Pixel 4 XL

                4. Zoom client version found in App store: 5.12.9.10320

                  E
                  Community Champion | Employee
                  Eaganeer
                  Community Champion | Employee
                  November 30, 2022

                  I'm not seeing any common hardware or OS trends here. We probably will need to open a ticket with support so that they can collect logs from the application to look for problems. 

                   

                  One thing that occurs in desktop version that may apply here.. application contention for resources. In cases where the Bluetooth works on another application, is that other application still running (and potentially holding onto the Bluetooth connection) when you are testing with Zoom? 

                  S
                  Newcomer
                  SD3
                  Newcomer
                  December 17, 2022

                  This is so frustrating. You guys know this is a issue and it is still not fixed. I have cleared my cache and data. Uninstalled and reinstalled the app. Multiple sets of bluetooth headphones still don't work including in my car. Sound still comes through phone speaker even when I push the button to toggle between outputs.

                   

                  1. Android OS version : [12]

                  2. Bluetooth device Make/Model [Bose SoundSport  firmware 3.0.4] This is just one headset of many that don't work.

                  3. Android Device Model : [Samsung Galaxy Z Flip 3 5G]

                  4. (optional) Zoom client version found in App store: [5.12.9.10320]

                  S
                  Newcomer
                  SD3
                  Newcomer
                  January 13, 2023

                  Still not working. Still no reply. I pay for a membership. Please help.

                  B
                  Newcomer
                  band232323
                  Newcomer
                  January 13, 2023

                  1: android os version: 13

                  2: galaxy buds

                  3: android device: s22+

                  4: zoom version: 5.13.4 (11364)

                  J
                  Newcomer
                  jb691809
                  Newcomer
                  January 18, 2023

                  I have the same issue. My phone will not connect to my Bluetooth buds. The ear buds and phone otherwise work normally when not using Zoom (ie playing music on Spotify). The Bluetooth buds work when using them on my computer.

                   

                  1: android os version: 12

                  2: Bose ear buds

                  3: android device: Note 20 Ultra

                  4: zoom version: 5.13.5 (11533)

                  C
                  Newcomer
                  cvidmar
                  Newcomer
                  January 19, 2023

                  Same problem here. Samsung Tab S8, Android 13, Zoom 5.13.5 (11533), Taotronics BT receiver. I've tried all the suggested workarounds but BT audio would not work. It's working system-wide but when I switch to a zoom call it goes back to the internal speakers and for all apps until I leave the call. The loudspeaker icon shows BT is connected but audio goes to the speakers no matter what I do.

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