Bluetooth Headphones Stopped Working | Community
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L
Newcomer
lpreinhold
Newcomer
November 12, 2021
Question

Bluetooth Headphones Stopped Working

  • November 12, 2021
  • 4 replies
  • 1 view

I have been using Zoom for years with Bose bluetooth noise cancelling headphones with no issues on my fairly new Windows 10 laptop.  About a month ago they stopped working in Zoom; they work fine otherwise.  I can be listening to something on my headphones and as soon as I start zoom they go silent.  Inside Zoom when I test speaker and microphone and select my headphones I cannot hear the audio and it won't detect the mike.  If I turn off the headphones and select my laptop internal speakers it works fine.  I have spent hours trying to figure out what is going on via google and have not had any luck.  

      4 replies

      R
      Community Manager
      rn-zm
      Community Manager
      November 29, 2021

      Hey @lpreinhold, just to clarify, you're not able to see your Bose headphones as a speaker or microphone input here when in-meeting clicking the ^ next to the microphone? 

       

       

      You can try to uninstall/reinstall Zoom, update to the latest version, or take a look into the Fix Bluetooth problems in Windows KB from Microsoft. Personally, I have Beats Studio Pros 3 and Airpods that work with Zoom via Bluetooth using a Macbook Pro. 

       

      L
      Newcomer
      LanaVitale
      Newcomer
      March 24, 2022

      RN, May I ask you to please check out this community question? We need Zoom Bluetooth help over here. We are desperate! Thx.

      https://community.zoom.com/t5/Community-Help-Center/bluetooth-support/m-p/32391#M2634

        G
        Newcomer
        Greg_Thomas
        Newcomer
        April 28, 2022

        I have the same problem but I'm using Bluetooth speakers rather headphones.  They work fine until I open zoom, then they stop working for all apps on the computer.

          M
          Newcomer
          mcdenmark
          Newcomer
          June 16, 2022

          Where you able to find a solution?  I am having the same issue.

            L
            Newcomer
            lpreinholdAuthor
            Newcomer
            June 16, 2022

            They started working again and I don't know why...

              J
              Newcomer
              JoeJr2928
              Newcomer
              June 23, 2023

              I have two different Samsung phones S23 ultra and zfold4 and both stopped using my Bose Bluetooth headphones this week.

               

              it’s not a setup issue!!!!!

               

              something changed and zoom screwed it up.

               

              I can use them for anything else.

               

              please fix this asap!!!

                A
                Newcomer
                ajs_fgh
                Newcomer
                July 13, 2023

                Hi, Similar issue: my headphones mic never works when joining a meeting (host or guest); they have to be turned off then on to work on each meeting; even when I hit the button "leave and join" for back to back zoom meetings.  My headphones are Poly BT700 (formerly Polycom) bluetooth (uses a USB-C dongle).  Win10 O/S. They are the selected devices: 

                This started about 2-3 weeks ago. Previously they were rock solid.

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