Newcomer

Solved

Blue Yeti microphone not working on MacOS Monterey

Forum|Forum|4 years ago
December 4, 2021
28 replies
0 views

Since I upgraded to MacOS Monterey (12.0.1), my Blue Yeti microphone is not working when I start Zoom (latest - 5.8.6). However, if I switch to another microphone, such as the system (built-in) microphone, and then back to the Blue Yeti, it works fine. This didn't happen prior to upgrading MacOS. Anybody else have the same issue?

Best answer by ChoPraTs

I experienced the same problem. It seems related to the Logitech G-Hub driver for Blue Yeti microphones.

I removed that driver and now my Blue Yeti X microphone is using the integrated driver of macOS and it seems to work without issues. Of course, doing these, all the "Blue Voice" effects and other settings that Logitech's G-Hub app allowed will no longer work, but the microphone should still be usable in its basic functions including volume control or mode change with its physical buttons.

To remove the Logitech G-Hub driver you just need to remove the file "logi_audio_override.kext" from the folder library/extensions of your system hard drive (I just moved it to a folder in my Desktop to keep a backup of the file).

I also used this command in Terminal to remove all the drivers I deleted and I will no longer use (if I'm not wrong, I think this removes a folder that works as cache of drivers):

sudo kextcache --clear-staging

After reboot the system, the microphone should now use the built-in macOS driver with no problem.

For now, my Blue Yeti X microphone seems to work without problems with macOS Monterey 12.2.1. I will maintain Logitech G-Hub installed hoping that sooner or later they will release an update that corrects the problem and be able to use its advanced equalization and profile functions again.

YaBoiB

Community Champion | Employee

Hello @schulzrinne ,

This is something that we would want to troubleshoot with our support organization. Would you be willing to connect with me and get a support ticket created? It is most likely an algorithm or some audio suppression software that is not vibing well with the new OS, but we would need to work with our Engineers and developers to see if that is the case. Is that something that you would be willing to do?

Regards,

B

S

schulzrinneAuthor

Newcomer

Certainly happy to connect and create a ticket. Fortunately, it's easily reproducible (at least on my system).

YaBoiB

Community Champion | Employee

Great, I will PM you.

Thanks,

B!

R

rhorsmanCS

Newcomer

I am having the exact same problem as reinerleal. My details:

Zoom version: 5.8.6

MacOS version: 12.0.1

Mic: Blue Yeti X

The Yeti X is set as my default microphone in MacOS settings. When I start or join a Zoom meeting and run the sound test, with Yeti X selected I do not get microphone input, but if I switch to "same as system" I do. This is reversed for the next meeting I join (or if I go to a breakout room): "same as system" fails the sound test, but switching to "Yeti X" succeeds. This pattern repeats for all subsequent meetings: whatever was set in the previous meeting no longer works, but switching back does.

YaBoiB

Community Champion | Employee

Hello @rhorsmanCS @reinerleal ,

Are you using any software to control the Yeti Blue microphone Blue Software or Blue Sherpa? If so can you disable/uninstall the software, reboot with the Yeti microphone connected, and test again? Want to see if the microphone works without any additional software.

B!

R

reinerleal

Newcomer

Hello! I wondered that myself, as I had Logitech G HUB installed. I removed that software entirely and still have the issue. I just double checked and don't believe I have any other software that is trying to manage the mic.

S

schulzrinneAuthor

Newcomer

Nope - doesn't work. Same build as before (5.8.6, 2879). Same behavior, too: Works fine the first time (and maybe second time) you start a session after launching the Zoom application, but then consistently fails.

R

rhorsmanCS

Newcomer

Yeah, started a third meeting just now and it was back to the switching behavior.

R

rhorsmanCS

Newcomer

@SeanTong so this is still occurring with a fresh Zoom install, no Blue or Logitech software installed, and with the Yeti chosen in MacOS sound settings.

S

schulzrinneAuthor

Newcomer

The interaction seems weird: when I start sound.app while Zoom is running, Zoom shows switching to the default (system) microphone and then the Yeti again, without any user interaction - and the Yeti works (since that's probably the same as toggling the microphone without the sound.app, so this isn't too surprising, although it's not clear why the sound.app briefly toggles the microphone input). But then the sound.app kills the Yeti completely.

S

SeanTong

Employee

@schulzrinne ,It's pretty strange, how about start sound.app and select Yeti first, then observate the microphone status in Zoom, once it doesn't work in zoom, then check the input level in sound.app

S

schulzrinneAuthor

Newcomer

Only tried it with three consecutive sessions, but it seems that keeping the Sound.app open before and after starting Zoom keeps the Yeti microphone working. Really strange.

YaBoiB

Community Champion | Employee

Hello @schulzrinne @SeanTong @rhorsmanCS @reinerleal ,

Update on this! One of our fellow Zoomies tested the Yeti X on an M1 Mac Mini with v5.9.0 and could not replicate the issue. Mac Monterrey 12.1, but we are continuing to test the functionality of the Yeti (brands) including Blue. We purchased a few Yeti Blue to test with, so once our testing is completed I will post the results here. Thank you everyone for your efforts on this case.

Regards,

B!

S

schulzrinneAuthor

Newcomer

Thanks for the hint! I just upgraded manually to 5.9.0 (3377), as it wasn't yet done automatically via my "Fast" upgrade choice, and the problem seems to be gone. I will continue to monitor for any relapse.

R

rhorsmanCS

Newcomer

Some combo of the MacOS 12.1 update, the latest Zoom update, and the sound app trick seems to have cleared this for me as well!

YaBoiB

Community Champion | Employee

Hello @rhorsmanCS and @schulzrinne ,

I enjoy hearing those reports. My Yeti Blue came in the mail today {Santa Clause, I'm assuming} 😂 I am working today (volunteered), but I will be testing as soon as possible on my iMac. Keep me updated if you have any other issues. Happy to help you both!

Happy Holidays.

B!

M

MLAMATL

Newcomer

Same issue for me - I can't get this resolved. Incredibly annoying

YaBoiB

Community Champion | Employee

Hello @MLAMATL ,

I have a Yeti Blue on macOS Monterrey version 11.2 and Zoom version 5.9.1 (3506) and I have not been able to replicate this issue. Do you have a support ticket that you are currently working with our Support Org? I can take that ticket and work it as well. I am helping out another member of the Zoom Community with their issue. Happy to work on this for you as well!

Regards,

Brandon

Y

yarko_w

Newcomer

Hi I have been having this issue since updating to Monterey. Currently using Version: 5.9.1 (3506) on my M1 MacBook Air. Using a Yeti Nano and as was mentioned above having the issues wether or not I am using the Logitech G Hub Software. Any fixes?

YaBoiB

Community Champion | Employee

Hello @yarko_w,

At this time, we have a possible workaround until a solution is found. Attempt to leave the Sound.app running while in the meeting has worked for some users while on macOS Monterey. Apologies for your experience so far. This issue is still being investigated. If you do not already have a support ticket submitted. Please go to the Zoom Support page

Submit a ticket and reference this page, and the Support team can work with you to link to the Engineering case created for this issue.

Regards,

Brandon