Blackmagic UltraStudio Mini Recorder.

Forum|Forum|4 years ago
January 12, 2022
8 replies
29 views

Is support still ignoring this issue and refusing to let us revert back to a version of Zoom that actually works? Why am I paying a monthly fee for software that breaks with the latest updates? The device works in literally every other piece of software except Zoom. This isn't the first time this has happened.

I've attached a screen shot to show how badly Zoom is broken.

Best answer by VBC

Found a solution. Went to https://zoom.en.uptodown.com/mac/versions and installed version 5.8.6.

R

revgirrl

Newcomer

Still not working for me . . . I have a trouble ticket going, but so far no joy.

V

VBC

Newcomer

Same problem here. Perfectly clear picture with the camera in all other applications but looks just like the screen shot in the first message.

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WaxNiteAuthor

Newcomer

I have a two hour seminar I'm hosting on the 22nd. It would be a real pain if I have to jump platforms at the last minute.

Has anybody tried the Blackmagic WebPresenter HD to see if it has the same issue?

V

VBCAnswer

Newcomer

Found a solution. Went to https://zoom.en.uptodown.com/mac/versions and installed version 5.8.6.

B

bth113

Newcomer

It won't allow you to even open the app as it forces you to update. In theory, if I received a meeting invite, I might be able to join in the older zoom app, but in the meantime, I can't even open zoom to test it and my camera is not showing up from the ultrastudio recorder 3g with a thunderbolt cable and Monterrey 12.3.1. So unfortunately for me. Not a solution. My camera shows in OBS, but not in Zoom from either feature like they used to.

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rn-zm

Community Manager

Hi @bth113 can you please confirm with me the version of Zoom you are currently running? I looked up previous tickets related to this and haven't seen anything recent...

With that being said, have you tried updating Zoom to the latest version (currently running 5.14.0)?

T

Tren

Newcomer

Same problem. Urgently looking for another card

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WaxNiteAuthor

Newcomer

Just to update, on another thread a Zoom rep has said that because of all the noise being made, the engineering team is working on the issue as a priority, and should be fixed soon in a coming update. I'm hoping it is sooner rather than later, but who knows.

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AntonM

Newcomer

SAME issue and ZERO response from Zoom!

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rn-zm

Community Manager

Hey @WaxNite @ggarces1 @AntonM @Tren @VBC Zoom client 5.9.6 is released, please try to update and see if you're still encountering your issue? Here is how to Upgrade Zoom to the latest version