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Zoom AI Companion2024-10-03 11:53 AM
When I launch a meeting on my ASUS laptop and send an invite link, the joining guest can not hear and see me although the mic and camera indicators are on, and I can hear and see myself, but not them. This has repeated on multiple occasions with the laptop, but when I switch to phone, everything is fine. I have been using zoom on this very laptop for 4 years.The connection is from the same wifi spot as my phone. I have rebooted my laptop. I have updated Windows and zoom recently.
2024-10-03 01:11 PM
Hi @Analenta - Please check these Knowledge Base Articles - Troubleshooting camera issues during a meeting
if the issue persists you can open a ticket to our Support Team.