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JasonVP
Newcomer
JasonVP
Newcomer
December 29, 2021
Question

BlackMagic DeckLink Video Feed Garbled

  • December 29, 2021
  • 14 replies
  • 0 views

Hey folks -

 

Some time ago, I know I was successfully using Zoom with my 4-port BlackMagic Decklink 4K card in my Mac.  I removed the Decklink card to work on quieting the noisy fan, and just recently popped it back in.  During that time, some Zoom update seems to have mucked up the interaction between it and the BlackMagic card.  Per the attached image, that video feed is massively cropped and obviously all messed up color and pixel-wise.  But it's kinda, sorta, maybe trying to show the image on the camera.

 

Is there a secret switch I have to flip in order to get Zoom to grok the video feed from the BM card?

 

Thanks!

    14 replies

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    S
    Newcomer
    SciTechNick
    Newcomer
    January 25, 2022

    I just confirmed it is not fixed in 5.9.3. Exact same issue / no change.

      R
      Newcomer
      RT79
      Newcomer
      January 25, 2022

      Thanks for the confirmation. It's very annoying. Everything has been working fine during the pandemic and now this! Our church relies on zoom. Hopefully they can fix this issue soon! 

      R
      Community Manager
      rn-zm
      Community Manager
      January 26, 2022

      Hey @RT79 @JasonVP @SciTechNick @sarxws I am following up on eng. convo around this issue. No update yet, but I will give you all insight as to the next steps on a fix. Thank you all for your patience on this with me and apologies for the delay!  😀

       

      For others on a temporary workaround suggest using the redirect to downgrade in the meantime until we get this resolved

       

      Mac 5.8.6 (2879)

      PKG: https://zoom.us/client/5.8.6.2879/Zoom.pkg

      M1 Processor version:
      https://zoom.us/client/5.8.6.2879/Zoom.pkg?archType=arm64

        R
        Community Manager
        rn-zm
        Community Manager
        March 1, 2022

        Hi @RT79 @JasonVP @SciTechNick @sarxws @solabc16 @jeremyrmck @VideoAssist @AndrewLo @WaxNite and everyone else on this discussion! 

         

        Zoom client 5.9.6 is released, please try to update and see if you're still encountering your issue? Heres how to Upgrade Zoom to the latest version

          J
          Newcomer
          jmoretti
          Newcomer
          March 1, 2022

          This release resolves the issue for me.  Zoom version: 5.9.6 (4993) on MacOS 12.2.1 is successfully working with my UltraStudio Recorder 3G driver version 12.2.2 using HDMI.

           

          Thank you!

            R
            Community Manager
            rn-zm
            Community Manager
            March 1, 2022

            @jmoretti Amazing! 🙌 great news 🙂

            M
            Newcomer
            markm
            Newcomer
            April 4, 2022

            We just got hosed by this issue too. Have been using Black Magic mini-recorders for 3 years.  Haven't done a Zoom meeting since January.  Unfortunately updated today - and BOOM no audio on Black Magic Mini Recorder.  We ARE on the most recent version for Windows.   This REALLY needs to be solved. 

             

            R
            Community Manager
            rn-zm
            Community Manager
            April 7, 2022

            Hey @markm can you please share the Zoom version you're currently running? This was confirmed to be fixed, however, if you're still having issues you can contact our Zoom technical support and they can further look into your issue. Let me know if you have issues opening a ticket. 🙂

             

            M
            Newcomer
            markm
            Newcomer
            April 7, 2022

            We are on 5.10..1 (4420) on Windows 10.    Audio coming in via Back Magic mini recorder is unusable.  We had to route it through OBS and a virtual camera to make it work.  Tried on two different computers and two different mini recorders and had the same issue with distorted, stuttering audio. 

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