Black screen when sharing all Edge pages but not Chrome

Forum|Forum|1 year ago
July 8, 2024
3 replies
1 view

When I try to share a page on my screen from Microsoft Edge the other parties only see a black screen and my curser. However, If I try to share the same pages on Chrome there isn't a problem. I've updated Edge and Zoom to the latest versions but continue to have the same problem.

Screen sharing

J

junliang

Newcomer

which platform, windows or mac? how do you share, share screen or share window? which url are you trying to share, I cannot reproduce while I switch tabs on the edge

M

mpjonesAuthor

Newcomer

i'm on a Windows PC. When I share the window. If I share the screen the window can be seen.

M

mpjonesAuthor

Newcomer

Win 11. I have the latest version of Edge and same issue regardless of url

K

KaneZhu

Employee

Hi @mpjones, would you please submit a ticket and provide meeting samples for engineers to investigate?https://support.zoom.com/hc/en/contact?id=contact_us

We can check for more details based on the logs.