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Zoom AI Companion2024-07-08 03:42 AM
When I try to share a page on my screen from Microsoft Edge the other parties only see a black screen and my curser. However, If I try to share the same pages on Chrome there isn't a problem. I've updated Edge and Zoom to the latest versions but continue to have the same problem.
2024-07-09 07:34 PM
which platform, windows or mac? how do you share, share screen or share window? which url are you trying to share, I cannot reproduce while I switch tabs on the edge
2024-07-09 07:41 PM
i'm on a Windows PC. When I share the window. If I share the screen the window can be seen.
2024-07-09 07:42 PM
have you change the capture mode, do you change some settings like 'Optimize video share' or 'settings->share screen->show my zoom windows to other participants when I am screen sharing', raise a ticket to offer the log files will be helpful, or upload the black screen image
2024-07-09 07:46 PM
win10 or win11? what's your Edge version? have you try other Url ?
2024-07-09 08:09 PM
Win 11. I have the latest version of Edge and same issue regardless of url
2024-07-09 11:35 PM
Hi @mpjones, would you please submit a ticket and provide meeting samples for engineers to investigate?https://support.zoom.com/hc/en/contact?id=contact_us
We can check for more details based on the logs.
2024-07-11 01:49 AM
I believe I already have a ticket but the issue has not been solved. Here is my ticket: TS1320699
2024-07-12 12:43 AM
I'll follow up on the ticket and contact you through the ticket process.